Improving access to primary care post-pandemic

Improving access to primary care for older people, minority ethnic, and disadvantaged communities post COVID-19 pandemic

• Reducing inequalities
• Live Well

There are concerns that the digital divide may worsen if remote service access methods become more widespread due to the COVID-19 pandemic and the rapid expansion of digital services. Therefore, it is crucial to understand how people view primary care, particularly in relation to disadvantaged groups such as low-income members of ethnic minorities, individuals with complex medical needs who are more susceptible to inequality, and others. Thus, the purpose of this research is to close this knowledge gap by identifying the obstacles that older, socially disadvantaged, and ethnically diverse populations face when seeking primary care, as well as the effects that these obstacles have on the standard and satisfaction of care received.

• To inform local and national strategies on how to improve primary care access and experience for patients
• To reduce inequalities in accessing primary care